Frequently Asked Questions (FAQ’s)

Have a question? We’ve got you covered.

Here are some frequently asked questions. If you don’t find what you need, contact our support team.

Where can I purchase Litchi Paperie designs?

You can purchase Litchi Paperie designs in two ways:

• Zazzle: Our event stationery and decor are available on Zazzle, where they handle printing, shipping, and customer service.
• DIY Templates: You can also purchase our DIY editable templates via platforms like Canva and Template.net. These templates allow you to personalize and print the designs yourself.

What is Zazzle?

Zazzle is an online marketplace where you can find custom-designed products like invitations, cards, and decor. When you purchase from Litchi Paperie on Zazzle, they will print the designs and handle all aspects of delivery. If you have any questions about your order (shipping, quality, or returns), Zazzle’s customer service team will assist you. You can contact them directly here.

What are DIY Templates?

DIY templates are editable designs that you can customize, download, and print on your own. We offer these templates on platforms like Canva and Template.net, allowing you to personalize them to suit your event. After purchasing, you can edit the text, colors, and layout to fit your needs before printing at home or through a professional printer.

How do I edit and print the DIY templates?

Once you purchase a DIY template, you’ll receive a link to access the design on platforms like Canva or Template.net. You can customize the template to your liking using the platform’s easy-to-use tools, then download and print it yourself or through a print service.

Can I get a refund on my DIY template?

Due to the nature of digital downloads, we do not offer refunds on DIY templates purchased directly from Litchi Paperie. However, I’m here to help! If you run into any issues with editing or customizing your template, feel free to reach out at charnelle@litchipaperie.com, and I’ll be happy to assist you.

How do returns and refunds work for Zazzle products?

For products purchased through Zazzle (such as invitations, cards, and decor), please contact Zazzle’s customer service team directly for any returns or refunds. Since Zazzle handles the printing, shipping, and delivery of your order, they will be able to assist you with any concerns. You can reach them here.

Can I request a custom design?

Absolutely! If you’re looking for a personalized or custom design for your special event, I’d love to collaborate with you. Please contact me with your request, and we’ll work together to create something beautiful for your occasion.

How do I contact you with questions about DIY templates?

If you have any questions or need assistance with a DIY template purchased from Litchi Paperie, don’t hesitate to contact me directly at charnelle@litchipaperie.com. I’m here to help with any issues related to editing, downloading, or printing your template.

Connect with Us

We love hearing from our customers! Whether you have questions, concerns, or feedback, please reach out. Our dedicated support team is here to help.

Please enable JavaScript in your browser to complete this form.

Name *

Email *

Subject

Message Name Email

Message *

Submit