Terms of Service

Welcome to Litchi Paperie! By using our website and services, you agree to the following terms and conditions. Please read them carefully. If you do not agree with any part of these terms, you should discontinue use of our website.

1. Overview

These Terms of Service govern your use of the Litchi Paperie website, including any purchases made through our Zazzle storefront or directly from our website (e.g., DIY templates). By accessing or using our services, you agree to comply with these terms.

2. Product Offerings

Litchi Paperie offers two types of products:

  • Zazzle Products: Our stationery and event decor are available for purchase through Zazzle, an external platform that handles printing, shipping, and customer service. By purchasing Zazzle products, you are subject to Zazzle’s terms and conditions.
  • DIY Templates: We sell editable, digital templates through platforms like Canva and Template.net. These templates are designed to be customized by the customer and printed at home or through a print service.

3. Zazzle Products

For all products purchased through Zazzle, Litchi Paperie is responsible for the design, but Zazzle handles:

  • Printing: Zazzle will print your selected designs.
  • Shipping: Zazzle manages the shipping and delivery of your order.
  • Customer Service: For any inquiries about Zazzle orders (e.g., shipping issues, delivery problems, or product quality), please contact Zazzle directly here.

By purchasing from Zazzle, you agree to Zazzle’s policies, including their terms for returns and refunds.

4. DIY Templates

Our DIY templates are sold as digital downloads, which can be edited and personalized by you using platforms like Canva or Template.net. By purchasing DIY templates, you agree to the following terms:

  • No Refunds: Due to the digital nature of these products, we do not offer refunds or exchanges for DIY templates.
  • Personal Use Only: These templates are intended for personal use, and may not be resold, redistributed, or claimed as your own design.
  • Support: If you have any issues with editing or accessing your DIY template, please contact us at charnelle@litchiepaperie.com for assistance.

5. Intellectual Property

All designs, templates, and content provided by Litchi Paperie are the intellectual property of Litchi Paperie. You are granted a limited license to use our products for their intended purpose. Unauthorized use, reproduction, or distribution of our designs is strictly prohibited.

6. Limitation of Liability

Litchi Paperie is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the total cost of the product purchased. For products purchased through Zazzle, any claims or disputes will be handled by Zazzle’s customer service team according to their terms.

7. Order Processing and Payment

  • Zazzle Orders: All orders placed through Zazzle will be processed, printed, and shipped by Zazzle. Payment will be made through Zazzle’s platform.
  • DIY Template Orders: Orders for DIY templates placed directly on our website will be processed upon payment. Once payment is received, you will gain access to the digital files for download.

8. Changes to These Terms

We reserve the right to modify or update these Terms of Service at any time. Any changes will be effective immediately upon posting to our website. It is your responsibility to review these terms periodically.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of [Insert Jurisdiction]. Any disputes arising from your use of our website or services will be subject to the exclusive jurisdiction of the courts in [Insert Location].

10. Affiliate Disclosure

Some of the links on this website may be affiliate links. This means that if you click on the link and make a purchase, Litchi Paperie may receive a small commission at no additional cost to you. These commissions help support our business and allow us to continue providing quality products and services. Rest assured, we only recommend products and services that we believe in and have personally used or thoroughly researched.

11. Contact Information

If you have any questions about these Terms of Service or need assistance, please contact us at: Email: charnelle@litchiepaperie.com.

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