Thank you for shopping at Litchi Paperie! We want you to be completely satisfied with your purchase, whether it’s a Zazzle product or one of our DIY templates. Please read the following policies regarding refunds and returns.
Zazzle Products
For all physical products purchased through our Zazzle storefront (such as invitations, stationery, and event decor), Zazzle handles all customer service, shipping, and returns. If you encounter any issues with your order—whether it’s related to shipping, delivery, or product quality—please contact Zazzle’s customer care team directly for assistance. You can reach Zazzle’s support team here: Zazzle Customer Support.
DIY Templates (Canva, Template.net, etc.) Purchased from LitchiPaperie.com
Due to the nature of digital downloads, we unfortunately do not offer refunds on DIY templates purchased directly from Litchi Paperie via our website. However, your satisfaction is very important to us, and we are happy to assist with any issues you may have.
If you need help with:
- Downloading your files
- Accessing or using the template in Canva or Template.net
- Customization tips or troubleshooting
Please don’t hesitate to reach out to us at charnelle@litchipaperie.com, and we will do our best to resolve the issue as quickly as possible.
Contact Us
If you have any questions about our Refunds and Returns Policy, feel free to contact us via email at charnelle@litchipaperie.com.
Thank you for choosing Litchi Paperie! We’re here to help ensure your experience is a positive one.